WHAT IS A CHATBOT AND HOW DOES IT WORK?
A ChatBot is considered as an artificial intelligence program or software, which simulates interactional human conversations through the usage of pre-computed and estimated phrases as well as auditory or textual signals. In other words, a Chatbot is also regarded as an intelligent computer program, which mimics human conversation through the mode of written or spoken human speech through the usage of artificial intelligence techniques like; Natural Language Processing, image, and video processing or audio analysis.
Basil Infotech also considers a ChatBot as an intelligent computer program, that usually mimics various human conversations through audio or text, which holds promising intelligence. These conversations are generally termed as an audio conversation and text conversation. A Chatbot generally works in two manners which are respectively;
- Smart machine-based
Rule-based ChatBot renders predefined responses from a database, depending upon search keywords, which can serve to the generation of automatic conversation in a broader sense. Smart machine-based Chatbot acquires its capacities from AI and Cognitive Computing, along with adjusting and gathering the behavior from customer interactions.
The primary ways in which the chatbots are offered to the visitors include;
- Web-based applications
- Standalone applications
The other general mediums are respectively;
- Messaging applications
- Mobile applications
A ChatBot is often reckoned as one amongst the most advanced and progressive interactional expression between machines and humans, which can be later on carried forward as an effective medium of emerging auto conversation.